Website and software support that keeps your applications reliable and your team confident
Your product does not stop at launch. Our UK website maintenance and software support services include proactive monitoring, security updates, performance improvements and a direct support line so you never have to worry about downtime or technical debt.
- Uptime monitoring & alerting
- Monthly website health checks
- Website maintenance plan & support
- Quarterly website security audits
2 hours
Critical Response
Our response window for critical issues during business hours.
24/7
Monitoring
Alerts fire whether or not anyone is sitting at a desk.
Direct line
Slack Or Teams
Message the people who actually work on your system.
Any codebase
Including Someone Else’s
We regularly take over systems built by another agency.
What actually happens when something breaks
“Support” is an easy word to put on a website. This is the version that matters - the sequence that runs at three in the morning, whether or not you are awake for it.
The alert fires
Monitoring picks up the error, the outage or the certificate about to expire - usually before your customers notice anything.
A person picks it up
Someone who already knows your system, not a ticket queue and not a script asking you to try turning it off and on again.
It gets fixed
We find the cause rather than patching the symptom, then deploy the fix and confirm the system is behaving again.
You get the write-up
A plain-English note explaining what broke, what we did, and what we changed so it does not happen again.
Usually because the last lot went quiet
Previous agency disappeared after launch
Dedicated support team with direct line
Security vulnerabilities going unpatched
Proactive security updates and audits
No idea if your software is performing well
Monthly health reports with clear metrics
Bugs take weeks to get fixed
Priority response and fast resolution
What a support plan actually includes
Always Up to Date
We keep your software current and secure without you lifting a finger.
Help When You Need It
Reach us directly on Slack or Teams and get fast responses.
Bugs Fixed Fast
We find and fix issues quickly so your users aren't affected.
Your Data Protected
We watch for threats and keep your data safe.
Know How You're Doing
Monthly reports showing uptime, speed, and what we've improved.
Keep Getting Better
Ongoing improvements based on what your users actually need.
Taking over a system we didn't build
Most of the systems we support were written by somebody else. Here is how we pick one up without breaking it.
- 01
System Audit
We review your software to understand how it works and where we can help.
- 02
Monitoring Setup
We set up alerts and tracking so we catch issues before they affect you.
- 03
Support Handover
We document everything and get up to speed so support is seamless.
- 04
Continuous Care
We check in regularly, fix issues fast, and help plan future improvements.
Who we support
Businesses with live websites and apps
Website support services with proactive monitoring and fast response times for applications your customers and team rely on daily.
Teams without internal developers
We become your technical team, handling updates, fixes and improvements without you needing to hire.
Companies with legacy systems
Keep older systems running reliably while we plan and execute a modernisation roadmap.
Support questions
What do your website maintenance services include?
Our website maintenance services cover proactive monitoring, security updates, performance optimisation, bug fixes, monthly health reports and a direct support line. We tailor packages to your needs and budget - from basic maintenance to full application support and development.
Can you support software built by another agency?
Yes. We regularly take over projects built by other teams. We start with a code audit to understand the system, then provide ongoing website support and software maintenance services.
What is your response time?
Critical issues get a response within 2 hours during business hours. We also offer extended hours support packages for businesses that need out-of-hours coverage.
How much do website support and maintenance services cost?
Support packages start from £500/month for basic website maintenance and monitoring. Comprehensive packages with development hours, priority support and application maintenance typically run £1,000-£3,000/month depending on system complexity.
Can you improve our software as well as maintain it?
Absolutely. Most of our support clients also have us build new features and improvements on an ongoing basis. We allocate development hours as part of your package.
Related Resources
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Ready to scope your project?
Tell us about your project and we will outline scope, timeline and cost within 48 hours.