For hotels & B&Bs
A 24/7 AI Answering Service for Hotels
Guests call at midnight from another timezone, and the front desk cannot be everywhere. Bridge Voice answers every call warmly - availability, arrivals, and local questions - around the clock.
Booking capture works on every plan. SMS confirmations are available on Business and Business Plus, and calendar booking needs a configured Google Calendar, Outlook, Calendly or Cal.com connection.
The problem
Where hotel calls go unanswered
Small teams, long nights
Independent hotels rarely staff the desk 24/7 - but guests and prospective bookers call around the clock.
International callers, different languages
A caller who cannot be understood books elsewhere. Multilingual answering turns those calls into stays.
The desk is helping someone else
Check-in queues and phone calls compete for the same person. Whoever waits, the experience suffers.
Listen in
How Bridge Voice handles a guest call
This is the conversation your callers have when nobody can reach the phone. Hear it live on +44 151 453 6966.
An illustrative conversation - every call is unique to your business.
Sunday, 11:30pm - desk unstaffed
What it does
What it handles for your hotel
Night and overflow cover
Every call answered when the desk is closed, busy, or helping the guest in front of them.
Booking enquiries captured
Availability questions become captured booking requests with contact details. SMS confirmations are available on Business and Business Plus.
Multilingual guest service
International callers are answered in their own language on every plan when extra languages are configured.
Arrival & stay questions
Check-in times, parking, breakfast, directions - answered instantly, trained on your property.
Plans from £149/mo
Business at £149/mo (1,000 minutes), and Business Plus at £399/mo (3,000 minutes). Every plan includes multilingual call handling, bookings, transcripts, human transfer, and no long-term contract. SMS confirmations come with Business and Business Plus, and Business and Business Plus all include a 14-day trial.
Compare all plansQuestions
Hotel answering FAQs
Anything unanswered? Ask Bridge Voice itself on +44 151 453 6966 or book a demo.
Can it answer calls overnight?
Yes - 24/7, every day of the year. Late-night availability enquiries and early-morning arrival questions are all answered naturally, and anything needing a person is logged for the morning team with a full transcript.
Does it speak other languages?
Yes. Bridge Voice can answer multilingual callers in their own language on every plan when extra languages are configured - valuable for international guests booking direct.
Can it transfer to the duty manager?
Yes. You set the rules - urgent guest issues can be transferred straight through, while routine enquiries are handled or logged.
Will it know our check-in times and policies?
Yes. It is trained on your property - check-in and check-out times, parking, breakfast hours, pet policy, and anything else guests ask about.
How quickly can a hotel go live?
Onboarding takes around 10 minutes, then your AI receptionist is live on a dedicated UK number. 14-day trial, no long-term contract.
A front desk that covers every hour you cannot
Call the live demo line, start the 14-day trial, or see the full product tour.